The session will describe LSNC's efforts to better serve individuals who cannot maintain appointments during traditional business hours. Beginning in 2018, LSNC created a service area-wide evening phone intake system and implemented centralized support for clinical work. These two new initiatives have increasingly fused together over EAP's one year of existence as LSNC has learned lessons on in integrating the new program into the work of local offices, how to improve outreach to new populations, and how to offer work-life flexibility for participating attorneys.
