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Wednesday, June 5 • 10:45am - 12:15pm
Implementing a Live Chat service for better triage, increased access and happier customers FULL

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The Center for Families, Children & the Courts conducted a pilot test of Live Chat capability on the California Courts website for the name change process from September 2018 through March 2019. Join us to hear about lessons learned, the data we collected, and how you can start your own Live Chat program using staff and volunteers. We will show you a demo of the technology and each participant will receive a "Getting Started Toolkit," with materials and resources to help you implement Live Chat in your own self-help center or legal aid agency.

This session will also include a short presentation on LawHelpCA, California’s official and free legal resource.

Speakers
DG

Diana Glick

Attorney, Judicial Council of California
KC

Karen Cannata

Supervising Analyst, Judicial Council
SM

Suma Mathai

Contract Attorney, USC



Wednesday June 5, 2019 10:45am - 12:15pm PDT
Monterey