Pathways to Justice 2019 has ended
To begin building your sessions schedule for Pathways to Justice 2019 you must be a valid ticket holder, be registered with sched.com and logged in.
Back To Schedule
Wednesday, June 5 • 10:45am - 12:15pm
Implementing a Live Chat service for better triage, increased access and happier customers FULL

Log in to save this to your schedule, view media, leave feedback and see who's attending!

Limited Capacity full
Adding this to your schedule will put you on the waitlist.

The Center for Families, Children & the Courts conducted a pilot test of Live Chat capability on the California Courts website for the name change process from September 2018 through March 2019. Join us to hear about lessons learned, the data we collected, and how you can start your own Live Chat program using staff and volunteers. We will show you a demo of the technology and each participant will receive a "Getting Started Toolkit," with materials and resources to help you implement Live Chat in your own self-help center or legal aid agency.

This session will also include a short presentation on LawHelpCA, California’s official and free legal resource.


Diana Glick

Attorney, Judicial Council of California

Karen Cannata

Supervising Analyst, Judicial Council

Suma Mathai

Contract Attorney, USC

Wednesday June 5, 2019 10:45am - 12:15pm PDT