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Wednesday, June 5 • 3:15pm - 4:30pm
Digital Self Help: Writing Better Web Content - you can help! FULL

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In 2019, the Digital Self Help team at the JCC completed a pilot project exploring opportunities for technology to improve the end-to-end experience for self represented litigants. In this session, the team will present research findings, prototypes, and a new opportunity for self help professionals to reimagine the future of online legal assistance offered by the JCC. After the presentation, the Digital Self Help team will lead a hands-on work session: participants will help shape some of the early content for the new SRL portal and learn skills they can apply to increase access to justice online -  and off.

Speakers
avatar for Jack Madans

Jack Madans

Digital Service, Principal, Judicial Council of California
digital self help, user testing, procedural justice, metrics for portals, why brevity need not be the enemy of legal accuracy, and snowshoeing :)
CH

Cyd Harrell

Service Design Lead, Judicial Council


Wednesday June 5, 2019 3:15pm - 4:30pm PDT
Bodega A&B